Cancellation Policy

At Sidaraa, we strive to deliver high-quality handmade wellness and beauty products to your doorstep. We understand that sometimes plans change, so we offer a flexible cancellation policy.

Order Cancellation Before Dispatch:
You may cancel your order within 12 hours of placing it or before it has been dispatched, whichever comes first. To cancel, please email us at info.sidaraa@gmail.com with your order number.

After Dispatch:
Once your order has been shipped, it cannot be cancelled. However, you may be eligible for a return or exchange depending on the item and its condition. Please refer to our [Return Policy].

Custom or Personalized Products:
Orders for custom-made or personalized items cannot be cancelled once placed.

Refunds for Cancelled Orders:
If eligible, refunds for cancelled orders will be processed within 7 working days to the original payment method.

For any assistance, feel free to contact our support team.